VanSmile dental hygiene inc. Privacy Policy

Effective Date: February 1, 2024

At VanSmile Dental Hygiene, we value and respect your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our mobile dental hygiene clinic. We are committed to complying with all relevant privacy laws and regulations, including the Personal Information Protection Act (PIPA) of British Columbia.

We may collect the following types of personal information:

• Personal Identifiable Information (PII): Name, address, phone number, date of birth, email address, and other identifiers.
• Health Information: Dental records, medical history, current health conditions, medications, and treatments.
• Insurance Information: Policy number, provider details, and coverage information.
• Payment Information: Credit card details or other payment methods.

We collect your personal information in the following ways: 

• When you register for services, either online or in person.
• During your dental hygiene appointment or consultation.
• From health records or referrals provided by other healthcare professionals.
• Through communications via email, phone, or online forms.

We use your personal information for the following purposes:

• To provide dental hygiene services and manage your care.
• To communicate with you about appointments, treatment plans, and follow-up care.
• To process billing and insurance claims.
• To comply with legal requirements and healthcare regulations.

We do not share your personal information with third parties except in the following circumstances:

• With healthcare professionals involved in your treatment.
• With insurance providers for billing purposes.
• With government or regulatory bodies, when required by law (e.g., public health reporting).
• In cases where you provide explicit consent for disclosure.

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes secure electronic record systems, encrypted communications, and physical safeguards in our mobile clinic. In compliance with PIPA, we ensure that your information is handled in a secure and confidential manner.

We retain your personal information for as long as necessary to provide dental hygiene services and as required by law. Once the information is no longer required, it will be securely destroyed or anonymized in accordance with British Columbia’s regulations.

Under PIPA, you have the following rights regarding your personal information:

• Access: You may request access to your dental records or personal information.
• Correction: You may request that we correct any inaccuracies in your records.
• Withdrawal of Consent: You can withdraw consent for certain uses of your data, provided it does not impact the provision of services.
• Objection or Restriction: You may object to or request restrictions on certain uses of your data, subject to legal limitations.

If you interact with our website or online services, we may use cookies or other tracking technologies to improve your user experience. You can manage cookie settings through your browser or choose to disable cookies entirely, though some functionality may be affected.

We may update this Privacy Policy from time to time to reflect changes in our practices or in accordance with regulatory updates. When changes are made, we will notify you by updating the "Effective Date" at the top of this policy and, where appropriate, provide further notifications.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

• Email: dental@vansmile.ca
• Phone: 778-382-1178