vansmile dental hygiene cancellation policy

At VanSmile Dental Hygiene, we understand that life can be unpredictable, and sometimes appointments need to be rescheduled or canceled. To ensure that we can continue to provide the best service to all our clients, we kindly ask that you follow our cancellation policy outlined below.

• 24-Hour Notice Required: If you need to cancel or reschedule your appointment, we ask that you provide at least 24 hours' notice. This allows us to adjust our schedule and offer the time slot to another client.
• Less Than 24 Hours' Notice: Cancellations made less than 24 hours before your appointment may result in a charge of the travel fee.
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• Same-Day Cancellations: If you cancel on the day of your appointment, we reserve the right to charge a cancellation fee equivalent to the full travel fee. Repeated same-day cancellations may result in being charged for part or all of the scheduled service.
• No-Shows: If you fail to show up for your scheduled appointment without notifying us, you will be charged for the travel fee.

• Rescheduling: You can reschedule your appointment at no additional cost if done at least 24 hours in advance. If rescheduled less than 24 hours before the appointment, the travel fee will be charged.
• Emergencies: We understand that emergencies happen. If you are unable to attend your appointment due to an emergency, please contact us as soon as possible, and we will make every effort to accommodate your situation without a  travel fee.

To cancel or reschedule your appointment, please contact us by:

• Phone: 778-986-1178
• Email: dental@vansmile.ca

• If your appointment is canceled with at least 24 hours' notice, any prepaid travel fees will be refunded or credited toward your rescheduled appointment.
• Cancellations made within 24 hours of the appointment may not qualify for a travel fee refund.

For group or family bookings, we ask that you provide 48 hours' notice for any changes or cancellations to ensure all participants are accommodated. The cancellation policy will apply to each individual within the group or family.

In rare cases where VanSmile Dental Hygiene may need to cancel or reschedule your appointment (e.g., vehicle issues, inclement weather, or emergencies), we will notify you as soon as possible, and any prepaid fees will be refunded or applied to a new appointment date.